Visivra Official Website › Contact
ContactContact The Visivra Desk
Visivra Team at Govisivra · physician review: Dr. Preston Sullivan, MD · last revised
Tracking and refunds: +1 (323) 347-4522. Website and corrections: [email protected].
Those two are separate and neither can do the other’s job. The order desk can see your order and open a refund. The website mailbox cannot see a single order and exists to fix what is wrong on these pages.
Two desks, two jobs, and a clear answer about which one to write to so a question does not spend a day in the wrong inbox.
Every way to reach the Visivra desk
| What you need | Where it goes | What it can do |
|---|---|---|
| Tracking, address changes, refunds | +1 (323) 347-4522 | See the order, change it before dispatch, open a refund, confirm a lot. |
| The same, in writing | [email protected] | The same desk, slower. Quote the order ID in the first line. |
| Errors on this website, privacy, press | [email protected] | Fix a page. Read Mon–Fri 9:00am–5:00pm ET. No view of the order system. |
| Correspondence | 60 Wall Street, Floor 4, New York, NY 10005, USA | Post. Not returns. |
| Authorised returns | 205 Hudson Street, Floor 7, New York, NY 10013, USA | Returns only, and only after a return authorisation. |
A parcel sent to the office address delays a refund rather than starting one. Ask for the authorisation on the call.
This batch is lot VIS-26/GO-1787, certificate reference VIS-1787-26-GO. Quoting the lot on any call about a specific bottle saves the desk a lookup.
Ask the Visivra order desk
For anything attached to an order. The phone is faster; this form exists for people who would rather write it down.
Report an error on this Visivra website
If something here is wrong, this desk would rather hear it than not. Corrections go onto the page itself, and the review date moves forward so a reader can see the page changed.
What the Visivra desk will not do
It will not tell you whether this product is right for a condition you have, because that is a clinical judgement and this is a retail desk. It will not estimate how many milligrams of anything are in a capsule, because the figure belongs to the manufacturer. And it will not help with a bottle bought outside this channel, because there is no order here to attach it to.
A change in your vision is the one thing on that list worth repeating. It is an appointment rather than a question for a supplement desk, and several of the causes are time-sensitive.
What to have ready before you ring the Visivra desk
Almost every call that takes a long time takes a long time for the same reason, which is that the order cannot be found. Four things fix that.
The order ID
It is on the confirmation email that arrived when the payment went through. Without it the desk is searching on a name and an address, which works and is slow.
The email address you actually ordered with
Not the one you usually use, if they are different. A surprising number of orders are placed on a partner’s address.
The purchase date from the order confirmation
For anything about the 60-day window, that date is what the clock runs from. Having it in front of you settles the question in one exchange instead of three.
The lot on the base of the bottle
Only for a question about a specific bottle. This batch is VIS-26/GO-1787, and quoting it saves the desk a lookup.
For a refund specifically, the call has one more step in it: ask for a return authorisation and write down whatever the desk tells you to include in the box. The refund policy page has the whole sequence, and posting a parcel before that authorisation exists is the single commonest way a refund stalls.
Questions about contacting the Visivra desk
Which address do I use for a refund?
Neither, to start with. Ring +1 (323) 347-4522. A refund begins with a call and a return authorisation, and only then does a parcel go to the Hudson Street address.
Can the website mailbox look up my order?
No. It has no view of the order system at all. Sending a delivery question there costs you a day and the reply will simply point at the phone number.
What are the hours?
The website mailbox is read Mon–Fri 9:00am–5:00pm ET. The order desk keeps its own hours and the number is answered during US business hours.
Do you give advice about my eyes?
No. This desk can tell you what is on the label, what the trials used and what the guarantee covers. Anything about your own sight belongs with an eye clinician, and a change in vision belongs with one quickly.
How do I report an error on this website?
Write to [email protected] with the page and the sentence. A correction is made on the page itself, and the page’s date moves with it.
How long a Visivra reply takes, and what slows one down
Two desks, two speeds, and two different reasons a reply takes longer than it should.
| Route | Usual speed | What slows it |
|---|---|---|
| Telephone, +1 (323) 347-4522 | Immediate, in US business hours | Nothing, if the order ID is to hand. Everything, if it is not. |
| [email protected] | Slower than the phone | An order ID missing from the first line, so the reply is a request for one. |
| [email protected] | Read Mon–Fri 9:00am–5:00pm ET | A question about an order, which this mailbox cannot answer and has to redirect. |
| A form on this website | The same as the mailbox it goes to | An empty page field on a correction, so the sentence cannot be found. |
Three of the four rows slow down for the same reason: the message does not carry the one identifier the desk needs to act on it.
The other recurring delay is a question sent to the wrong desk. The website mailbox has no view of the order system at all, so a delivery question sent there costs a day and produces a reply pointing at a telephone number. That split exists because the two desks do genuinely different jobs, and the table at the top of this page is the short version of which is which.
For anything urgent, and particularly for anything inside the 60-day window, the telephone is the route. A refund that depends on a reply arriving before a deadline is a refund that should have been a phone call.
Order Visivra with the desk details to hand
One number for the order, one mailbox for the website, a real returns address, and sixty days from purchase in which to use any of them.
Two bottles $158 · three bottles $207 · 60-day money-back guarantee
Order Visivra On The Official Website30 capsules a bottle · lot VIS-26/GO-1787 · ships from the U.S.
What happens to a message sent to the Visivra website desk
The corrections mailbox is a small operation and it is worth being honest about what it does with what arrives.
It is read by the people who write these pages
Not by a support queue and not by an automated triage system. The same desk that wrote the sentence you are reporting is the desk that reads the report.
A factual error is checked against the source
Which means the artwork, the seller’s page, or the research record the sentence cites. If the source says what the page says, the reply will say so and point at it.
A correction is made on the page and the date moves
Not on a separate errata page, and never by deleting the sentence and saying nothing. Where the change is material it is stated in the text.
A disagreement about interpretation gets a reply, not a rewrite
Some of what is on this website is judgement rather than fact: which evidence to cite, how much weight a single trial carries, whether a seal is worth anything. Those get argued rather than silently changed.
What that mailbox cannot do is anything attached to an order. It has no view of the order system, cannot find a parcel, cannot change an address and cannot open a refund. All four of those are +1 (323) 347-4522, and a message sent to the wrong one of the two costs a day for no reason.
The about page sets out the editorial process these replies come from, including the one outstanding correction this desk is carrying rather than hiding.
