Visivra Official Website › Guarantee
GuaranteeDoes Visivra Have a Refund? How to Claim It
Visivra Team at Govisivra · physician review: Dr. Preston Sullivan, MD · last revised
Yes. Visivra has a 60-day money-back guarantee, counted from the day you pay.
Call the order desk with your order ID, ask for a return authorisation and post the bottles to the Hudson Street address with tracking at your cost. Allow 3 to 5 business days to process.
A short policy with one detail that decides everything: the window opens the day you pay, so the time the parcel spends in the post is time the clock is already running.
When the Visivra window opens, and why it matters
This window starts on the day the money leaves your account, which is the ordinary arrangement in this category and is worth a paragraph rather than a footnote, because it is earlier than most buyers assume.
| Event | What it is | Does the clock run? |
|---|---|---|
| You pay | The checkout charges the card and the confirmation arrives | Yes. Day 1 of 60 |
| The order ships | The dispatch email arrives with a tracking number | It has been running since you paid |
| The parcel arrives | You open the box | Several days of the window have already gone |
| Day 60 | Counted from the purchase date | The window closes |
Read the confirmation email rather than the dispatch notice. The purchase date is on the first one and it is the date that counts.
The practical consequence is that a two-bottle pack does not give you sixty days of taking capsules inside the window. It gives you sixty days from the day you paid, and the transit sits inside that. If you want the full test to finish inside the window, start counting on the day the confirmation lands and put day fifty in the diary.
How to claim the Visivra guarantee, in five steps
Ring the order desk with your order ID
The number sits on the order email and in the footer of every page here. The website address cannot see orders, so it cannot open a refund for you.
Ask for a return authorisation and confirm the address
Returns go to 205 Hudson Street, Floor 7, New York. Do not post anything before you hold that authorisation: a parcel that arrives unannounced can be refused.
Put your full name, email and order ID inside the box
A box with nothing in it naming the buyer is the commonest reason a refund sits still for a fortnight.
Send it with tracking, at your own cost
Return postage belongs to the buyer. Keep the tracking number until the money lands, because it is the only proof the parcel arrived.
Allow 3 to 5 business days to process, then 5 to 10 on the card
Two separate waits, and the second one belongs to your bank rather than to this desk.
What the Visivra guarantee covers and what it does not
Covered
- The purchase price of the bottles you return, once the desk has them.
- A change of mind, with no reason required on the call.
- A pack that does not suit you, whether or not you finished it.
- Return postage as well, in the one case where the parcel arrived damaged, wrong or defective through the seller’s error.
Not covered
- Return postage in every other case. That is the buyer’s cost.
- The shipping you paid on the way out.
- Anything bought outside this channel. The window attaches to an order this desk can see.
- A medical outcome. This is a purchase policy and it does not promise that a capsule will do anything.
Why the Visivra window is sixty days and not thirty
Because thirty would not be a test. Macular pigment moves over weeks and months, and a buyer given thirty days would be asked to decide before the mechanism they paid for had done anything at all.
Sixty is still at the short end. The published pigment trials ran twelve weeks at the shortest, and the trial that measured a functional change ran twelve months. That mismatch is real and it is why the results timeline page recommends a ninety-day trial and the two-bottle pack for anyone who wants the refund still available when they decide.
Day fifty, counted from the purchase date on the confirmation email. That leaves ten days to make the call, get the authorisation and post the parcel before the window closes. A refund decided on day fifty-nine is a refund that depends on the post office.
The Visivra guarantee compared with the usual terms
Guarantee wording in this category varies more than the headline number suggests. Four details decide what one is actually worth.
| Detail | This guarantee | Why it matters |
|---|---|---|
| Length | 60 days | Thirty days is not a test in a category that moves over months. |
| Start date | The date of purchase | Earlier than most buyers assume. Starting at purchase rather than at delivery means the transit time is spent out of your window, not the seller’s. |
| Who pays return postage | The buyer, except where the parcel arrived damaged, wrong or defective | This is the ordinary arrangement, and it means the refund is the purchase price rather than everything you spent. |
| How it is opened | A telephone call with an order ID | A published number that reaches somebody who can see the order is worth more than a form that generates a ticket. |
| What is returned | The bottles, with your details inside the box | Ask on the call whether empties are required. The authorisation will say, and guessing is how a refund stalls. |
Read the second row before the first on any guarantee you are offered. A sixty-day window counted from purchase can leave less usable time than a forty-five-day one counted from delivery.
Set against the rest of this label, the guarantee is the single term a buyer can hold the seller to. The ingredient amounts are the manufacturer’s, the seals name no issuing body, and the transit time is unpublished. The window is written down, it is dated by an email you receive, and it has a phone number attached. That asymmetry is why the testing and quality page calls the money-back mark the one seal on this artwork that can be checked in full.
Visivra guarantee questions
When exactly does the clock start?
On the date of purchase, which is the date on your order confirmation. Not the day it arrived. On a parcel that takes a week in transit, that is a week of the window already spent before the first capsule.
Do I have to send empty bottles back?
Ask on the call. Policies differ on whether empties are required, and the authorisation you are given will say what to include. Do not guess and do not post anything before you have it.
Who pays the return postage?
You do, unless the parcel arrived damaged, wrong or defective through the seller’s error. Use a tracked service and keep the number until the money lands.
How long until the money is back?
Three to five business days for the desk to process once the return is received, then five to ten for your bank to show it. Two separate waits.
Can I start a refund by email?
Start it on the phone. The website mailbox cannot see orders. The order desk takes email and telephone calls, both listed in the site footer, and the telephone is faster.
Three Visivra buyers, three different uses of the window
The same sixty days does a different job depending on why somebody bought.
The buyer testing the category for the first time
Two bottles, sixty capsules, and a window that closes on day sixty from the day you paid. Write one measurement down when the parcel arrives, read it at day thirty, and make the refund decision at day fifty. That sequence uses the window as it was designed to be used.
The buyer who already takes a carotenoid
The window is mostly insurance here. The question is whether this capsule suits you, which is answered in a fortnight, and the remaining six weeks are spare. Three or six bottles makes more sense for this buyer than two.
The buyer who is not sure the category is for them
Read the eye health guide before buying anything. If the answer after reading it is still uncertain, the two-bottle pack and a diary entry on day fifty is a reasonable way to find out, and the guide is a better use of an hour than the capsule is of two months.
What none of the three should do is treat sixty days as the length of a fair test. It is the length of a refund window, the research runs twelve weeks at its shortest, and the results timeline page sets out the gap between those two numbers in full.
Order Visivra with the window in mind
Two bottles is the tier that comes closest to finishing inside sixty days from purchase, which is the only arrangement where the test and the refund line up.
Two bottles $158 · three bottles $207 · 60-day money-back guarantee
Order Visivra On The Official Website30 capsules a bottle · lot VIS-26/GO-1787 · ships from the U.S.
